FAQ

Registering is fast. Click Sign Up, enter your email, create a secure password, and provide basic details like name and date of birth to confirm you meet the minimum age requirement. Choose USD as your currency if prompted. After registration you may be asked to verify your email before deposits or bonuses can be claimed. Keep your password private and enable any available security features in Account Settings. If you prefer, open the account on mobile — the process is the same.

Zephyr offers multiple new-player options. Popular packages include the Welcome Pack (code ZEPHWEL100) — 100% up to $500 plus 100 free spins (credited 20/day for five days) — and High Roller Starter (code ZEPHHI200) — 200% up to $2,000 for larger first or second deposits. No-deposit options include ZEPHYR20 ($20 free chip, 50× wagering) and ZEPH50FS (50 free spins on Skyline Rush, 35× on winnings). Minimum deposits vary by offer ($20 for classic welcome, $200 for High Roller). Always check each promotion’s terms for wagering, eligible games, and time limits before opting in; opt-in codes must be entered where required. For recurring deals and reloads, visit the Promotions page.

No-deposit codes let you try games without funding your account. Examples: ZEPHYR20 credits a $20 free chip (50× wagering) valid on selected Zephyr slots; ZEPH50FS gives 50 free spins on Skyline Rush with 35× wagering on winnings. These offers typically exclude jackpots and have short validity windows (for instance, 3 days to meet wagering for the $20 chip; free spins often expire in 72 hours). No-deposit bonuses usually carry a max cashout — at Zephyr that’s commonly $100 unless stated otherwise. Read the specific offer rules to confirm eligible titles and expiry times.

Zephyr accepts major card payments including MasterCard and Visa and operates in USD. Deposit methods appear during Cashier and can have minimum amounts tied to promotions (e.g., $20 for some welcome offers; $200 for high-roller). Withdrawals require a verified account and follow the casino’s processing flow: internal review and anti-fraud checks, then payout via your selected method. Processing times vary by banking partner; bank transfer or card returns may take longer than e-wallets. If you withdraw before meeting bonus wagering, any active bonus may be removed in line with the non-sticky policy. For payout delays or status updates, contact support.

Wagering requirement (the “×” number) is how many times an attached bonus or free-spin winnings must be wagered before withdrawal. Example: a 35× bonus on a $100 bonus requires $3,500 in wagers on eligible games before bonus-derived funds become withdrawable. Free-spin winnings often convert to bonus funds with their own multiplier (e.g., 35×). Zephyr uses non-sticky deposit bonuses (real balance used first; bonus removed on withdrawal before wagering) and sticky free chips (the chip itself isn’t withdrawable; only winnings after meeting wagering are). Game weighting and eligible titles affect how quickly requirements are met.

Yes. Zephyr’s games run in modern mobile browsers on iOS and Android and are optimized for touch play. No download is required for most devices — launch your browser, sign in, and you’ll have access to the slots library and promotions. For best performance, keep your device OS and browser up to date, enable cookies, and maintain a stable internet connection. Some titles may perform better on larger screens, but core gameplay and bonuses are supported across phones and tablets.

The platform runs Zephyr Slots’ own library, featuring branded titles like Star Tempest, Neon Koi, Circuit Runner, Skyline Rush, and Storm Forge. Most promotions apply to Zephyr slots; jackpots are frequently excluded from bonus wagering. Table games and live dealer content may be available with different wagering weightings — for example, table games sometimes count 10% toward wagering and live dealer 0% depending on the promotion. Check each bonus’s eligible-games list before you play.

Zephyr follows industry-standard security and fairness practices. Games use certified random number generation and periodic auditing is performed to ensure outcomes match expected return-to-player metrics. Player funds are held separately from operating capital, and data protection measures are in place to safeguard personal information. If you need documentation or audit reports, customer support can point you to the relevant resources.

Standard KYC typically includes a government-issued photo ID (passport, driver’s license, or national ID), a proof-of-address (utility bill or bank statement dated within the last three months), and sometimes proof of payment method (a photo of the card with middle digits covered or a screenshot of an e-wallet). Verification helps secure your account and speeds up withdrawals. Upload documents via your account’s verification area; staff will confirm once checks are complete.

First try quick fixes: refresh the page, clear browser cache, enable cookies, or switch browsers. If issues persist, restart your device and check your connection. For game errors or payment problems, gather screenshots and error messages and contact support via live chat or email at support@zephyrslots.com. You can also visit the Support page for troubleshooting guides and system requirements. Providing device type, OS version, and time of occurrence helps the team resolve issues faster.

Zephyr offers account controls to help you play within limits: deposit limits, wager limits, session reminders, and self-exclusion options are available in Account Settings. The casino also provides access to resources and support if gambling becomes a concern. You can request temporary or permanent account restrictions through the responsible gambling section or by contacting support directly. These tools are designed to give you control and protect your play experience.